Shipping Policy

Last Updated: 2nd November 2025

At SmoothSpine, we aim to ensure that your order arrives safely and on time.

Please review the details below to understand our shipping process, timelines, and responsibilities.

1. Processing Time

All orders are typically processed within 2–3 business days after payment confirmation.

Orders placed after 12 PM EST are processed the following business day.

During high-demand periods (sales events, holidays), processing times may be slightly longer.

We’ll notify you by email if any significant delay occurs.

2. Shipping Time & Carriers

Once processed, delivery times depend on your location and selected shipping method:

United States: 7–10 business days
Canada: 7–12 business days
Other International Destinations: 10–20 business days (depending on customs clearance)

All orders are shipped from our U.S. fulfillment partner.

We use trusted carriers such as USPS, UPS, FedEx, and DHL.

3. Tracking Your Order

When your order ships, you’ll receive a shipping confirmation email containing your tracking number and a direct link to track your shipment.

Please allow up to 48 hours for tracking information to update after receiving your confirmation email.

4. Delivery Confirmation

Once a package is marked as “Delivered” by the carrier, SmoothSpine’s delivery obligation is considered complete.

If you can’t locate your package after carrier confirmation:

Check with household members, neighbors, or building reception.
Verify your shipping address on your order.
Contact the carrier directly for assistance.

SmoothSpine is not responsible for lost or stolen packages after delivery confirmation, but our support team will gladly help you open an investigation with the carrier.

5. Incorrect or Undeliverable Addresses

Please double-check your address before completing checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, a reshipping fee may apply.

We are not responsible for delays or losses caused by incorrect shipping details entered at checkout.

6. Damaged or Missing Items

If your order arrives damaged or incomplete, notify us within 7 days of delivery at support.smoothspine@gmail.com with clear photos and a brief description.

Our team will investigate and may offer a replacement or refund depending on the situation.

7. Delays Beyond Our Control

Shipping times are estimates and may vary due to carrier delays, weather, customs, or other factors outside our control.

SmoothSpine is not responsible for delays caused by third-party logistics providers or unforeseen events.

If your order has not arrived within 30 days of shipment, please contact us, and we will assist you promptly.

8. Fraud Prevention

To protect our customers and business, SmoothSpine reserves the right to:

Request identity or address verification for high-value or suspicious orders.
Cancel and refund any order flagged as potential fraud or unauthorized payment.

9. Subscription Orders

For subscription shipments, the same delivery timelines and carrier rules apply.

Once a renewal order is processed and shipped, it cannot be canceled or refunded, as stated in our Refund Policy.

You may cancel future renewals anytime before your next billing date.

10. Contact Information

For any shipping-related inquiries, please reach our support team:

Email: support.smoothspine@gmail.com

Business Hours: 8 AM–5 PM EST, Monday–Friday

11. Policy Alignment

This Shipping Policy should be read in conjunction with our

Terms of Service, Refund Policy, and Privacy Policy.

If there’s a conflict, the more specific policy governs.

SmoothSpine reserves the right to modify this policy at any time.

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